Terms and cancellation conditions

Cancellation terms

Cancellation fees:

 

• Free cancellation 15 days before arrival
• 50 % from reservation price when canceling reservation less than 15 days before arrival
  • (only for arrivals from 1 Jan 2020 until 31 Oct 2022)
• 100 % from reservation price when canceling reservation less than 7 days before arrival
  • (only for arrivals from 1 Jan 2020 until 31 Jan 2022)

Additional terms and conditions

1. Prices and services Approximate prices of accommodation and any other services are listed in the presentation materials of the accommodation provider (website, brochures, etc.) However, the customer is bound by the price stated in the accommodation voucher (hereinafter voucher).  contractually agreed services and prices, their breakdown in the voucher is binding.  The landlord is entitled in cases beyond his control (eg force majeure) to change the agreed conditions of stay.  2. Cancellation of the stay by the customer The customer is entitled to cancel the order at any time before arrival.  Cancellation of the stay requires a written electronic form (email with delivery note) to the address hotelcamelot@seznam.cz.  Decisive for determining the time of cancellation is the date and time of sending the email.  Individual cancellation fees can be arranged for larger groups.  The landlord will not charge the customer the above cancellation fees if he could not use the agreed services for the following reasons: death in the family, hospitalization of the customer or a member of his family, serious illness, occupation order, natural disaster.  The customer is obliged to document the above facts in writing to the landlord no later than 3 days after their occurrence.  3. Validity These business and cancellation conditions are an integral part of the accommodation order and accommodation voucher.